FAQ

Frequently Asked Questions

Here you will find answers to the following questions:

Using our site

Payments

Delivery Information

Returns and Refunds

Other Common Questions

Using our site

Do I need an account to purchase?

No, we do not require you to create an account before purchasing.  You just simply add the items you want to the shopping cart and proceed to checkout where you enter your address and payment details.

You will also have the option to create an account for future purchases which brings a number of benefits.  These include faster checkout service, viewing of past orders and access to our loyalty point’s scheme.

How does the Loyalty Points scheme work?

For every £1 spent on the PiercedOff.com website 1 loyalty point will be rewarded and each point is worth 2p.  Loyalty points can then be used against any future orders and will remain valid for a period of 12 months.

Payments

What payment methods do you accept?

We accept all major credit and debit cards and Paypal.

How will the payment appear on my bank statement?

All transactions carried out on the PiercedOff.com website will appear as ‘TBA’ on your bank statement.  ‘TBA’ provide an authorised and secure card processing service for PiercedOff.com.

How secure are my bank details?

All credit / debit card transactions are managed by ‘TBA’ who are a leading UK based online payment services company.  If you have any concerns please contact us or visit the ‘TBA’ website at http://www.tba.com for further information.

Delivery Information

What countries do you post to?

We post to any location in the world.

How much is delivery?

Below are all our delivery rates for both the UK and international orders:

  • Royal Mail – £0.99 for all orders up to the value of £6.00, thereafter deliver is Free (UK only)
  • Royal Mail Special Delivery – £15.00 (UK only)
  • International Postage (all countries) – £4.20
  • International Express Courier (all countries) – Please contact us for costs

These prices are charged per order, so you will only be charged delivery once no matter how many items you purchase.

How long will it take to receive my item(s)?

Royal Mail estimated delivery times are as follows:

  • Royal Mail: 2-3 Working Days
  • Royal Mail Special Delivery: The next business working day by 1pm
  • International Postage (all countries): 5-10 Working Days
  • International Express Courier: Please contact us for delivery times

*If you place an order before 3.00pm, the item(s) will be dispatched the same working day.

Returns & Refunds   

What is your returns policy?

Please click here for our returns policy.

Other Common Questions

Do you offer wholesale?

We do not offer wholesale purchases via our website but if you would like further information regarding a wholesale order please contact us.

Do you have a high street store?

We do not currently have a high street store but this is something which we may be looking into over the coming months.

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